Service upsell marketing is a Professional-tier feature. When a client takes a service that pairs with companion or follow-up services they didn't take, Mour can promote those services to the client — by email, SMS, or both.
What it does
You already pair services that belong together — the add-ons and follow-ups that round out a job. When a client takes one but skips its companions, Mour spots the gap and prepares a ready-to-send message promoting the services they passed on.
Automatic or manual
Each channel — email and SMS — has its own automatic on/off switch that you control:
- Automatic on — Mour reaches out on its own each time a client skips a companion service.
- Automatic off — Mour drafts the message and waits. Open the client and tap Send now when you want to make the offer yourself.
You choose the channel per message: email, SMS, or both.
It won't promote what they already have
Mour only promotes the services a client actually skipped. If they already booked the companion service, or had it done within the relevant window, it's left out of the offer — so the message reads as a helpful suggestion, not a pitch for something they already have.
Unsubscribe and SMS consent
- Email — every marketing email includes a one-click unsubscribe. A client who opts out won't receive further marketing emails from your business.
- SMS — marketing texts go only to clients who gave you SMS consent. STOP opt-outs are honored automatically, the same way they are for your notification texts. Opt-outs are scoped to your business.
Which plans include it
Service upsell marketing is available on the Professional plan. See the pricing page for what each plan includes.
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