SMS & email notifications
Tell your clients what's happening over SMS and email. Email on every tier; SMS notifications on Professional.
Mour can send transactional notifications to your clients on your behalf — "your mowing is scheduled for Tuesday 9am," "invoice sent," "payment received." Six client events, each with its own SMS and email toggle. Email is available on every tier including Hustler; SMS requires Professional.
Mour's SMS is outbound only. Mour sends the texts; client replies to those texts aren't monitored — there's no in-app inbox. The big win is isolation: opt-outs are scoped to each business, so when a client texts STOP it only opts them out of your messages, never another Mour operator's.
SMS notifications (Professional)
The day you subscribe to Professional, SMS notifications turn on — there's nothing to set up. Mour sends the texts your clients receive on your behalf.
Why this matters: opt-outs are handled per business automatically. Mour keeps each business's opt-outs isolated, so when a client opts out only your business is affected. If they happen to also be another Mour operator's client, that operator's notifications still go through — opt-outs don't bleed across businesses.
SMS is outbound only. If a client replies to a text Mour sent, that reply isn't monitored and there's no inbox — point clients to a call or email if you want a two-way conversation.
The events
In Settings → Notifications, you toggle SMS and email independently per event:
- Job scheduled confirmation
- Job completion confirmation
- Invoice sent notification
- Reschedule notification
- Cancellation notification
- Payment received confirmation
Plus push notifications for job reminders, invoice overdue alerts, and grace-period warnings — those go to you, not your clients.
Which plans include SMS
- Hustler (free): email only — no outbound SMS.
- Professional: client SMS notifications plus unlimited email, with no monthly cap.
- Professional: client SMS notifications plus unlimited email.
Email has no cap and works on every tier. See the pricing page for what each plan includes.
Opt-outs
If a client replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to a Mour SMS, they're opted out automatically and won't be texted again. Every new client's first message includes opt-out instructions, so your texts stay compliant without any effort from you.
How it works
- SMS notifications turn on automatically on Professional — opt-outs scoped per business.
- Settings → Notifications — toggle SMS and email independently per event.
- Six client events: job scheduled, job completed, invoice sent, reschedule, cancellation, payment received.
- Reminders and invoice-overdue alerts go to you via push.
- STOP keyword opt-outs honored automatically.
- Email is included on every tier; client SMS is included on Professional.
Good to know
- Professional for SMS (email is available on every tier, including Hustler).
- Notification SMS is transactional; promotional outreach (service upsell, customer reacquisition) is a separate Professional feature.
- No per-client notification overrides — toggles are account-wide.
- SMS is available to US recipients only.
- Outbound only — client replies are not monitored and there is no in-app inbox or auto-reply.
Plan:email is on every tier including Hustler; outbound SMS is on Professional.